Hotel General Manager
Ocean Point Inn
Boothbay, ME US
Posted ago
Ocean Point Inn

Lark Hotels is seeking a General Manager for our location in Boothbay, ME, Ocean Point Inn. The General Manager is responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, ensuring superior service is provided to all guests and product quality standards are met in an attentive, friendly, efficient, harmonious, and welcoming manner. He or she directly supervises all other year-round or seasonal managers, guaranteeing communication and follow-up between departments and Lark Hotels. Our ideal candidate has 5 or more years of experience leading a hotel or hospitality team and is dedicated to providing our customers with a 5-star experience. Apply now if you're ready for a new challenge!

Housing is available if needed for the summer

Responsibilities

  • The high-quality care, well-being, and overall recognition of our guests. Make sure that each guest's experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise
  • Directly oversee the facility operations including guest services, housekeeping, maintenance, sales, food and beverage, catering and events, and human resources
  • Directly Supervise all Managers to ensure proper completion of all duties while adhering to a specific property and Lark Hotel's policies, procedures, and applicable laws
  • Hiring, training, reviewing, and disciplining departmental personnel up to and including termination of nonmanagement personnel. Ensure all employee paperwork is filled out and communicated appropriately
  • Foster a positive and cooperative work environment between staff and management. Maintain effective and efficient communication across departments
  • Communicate consistently with department heads, Regional managers, and Lark’s central office on the status of operations and guest concerns
  • Offseason duties may include, but are not limited to, traveling to support another property, answering phones, emails, and future booking and sales requests, maintaining an active social media presence, regular property walks, any cleaning or repairs necessary, minor painting, additional training at the Lark Hotels home office or a Blue Bird or Lark property

Qualifications

  • Must have superb communication skills, organizational skills, and problem-solving skills
  • This role requires a strong emphasis on putting the guest first and providing exceptional customer service
  • You must have 5 or more years of experience working in the hospitality field
  • You must have a high school diploma or equivalent GED; we prefer a degree in hospitality or related field of study
  • A proven record of experience managing a team, preferably in the hospitality field, is required

Compensation
$70,000 - $75,000 yearly
About Ocean Point Inn

Now celebrating 124 years of operation, Ocean Point Inn is a family-friendly resort known for its great food, spectacular sunsets and exceptional hospitality. At Ocean Point Inn, we pamper our guests with old fashioned goodness at reasonable rates.

This year, the Inn made a significant number of changes to enhance our guest experience. From our new lobby filled with art and sculpture, to a new heated pool, a firepit oceanside, and a gift shop filled with specialty wines, unique gifts and Maine-made products.

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