Hotel Front Office Manager
Hampton Inn Richwood, KY
Walton, KY US
Posted ago
Hampton Inn Richwood, KY
We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities
  • Gather financial information and generate occupancy reports for the general manager
  • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
  • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
  • Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
  • Hold responsibility for the front desk budget and order any necessary office supplies
Qualifications
  • Showcase exceptional multitasking, communication, and management skills
  • Must possess a high school diploma or equivalent certification (GED)
  • Experience with MS office and bookkeeping skills desired
  • Hospitality experience of at least 1 year is required for this role
Compensation
$13 - $15 hourly
About Hampton Inn Richwood, KY

This hotel is the newest prototype for Hampton Inn's. Just over one year old, this modern hotel attracts people from all over the country. We run high occupancy and have great guest reviews on all review sites. Work for a locally owned franchise that is rapidly growing. Plenty of opportunities for growth.

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