Hotel Front Office Manager
La Quinta Inn & Suites Naples
Naples, FL US
Posted ago
La Quinta Inn & Suites Naples
We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities
  • Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
  • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
  • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
  • Make sure to adhere to the front desk budget and put in orders for office supplies as needed
  • Generate occupancy reports and compile financial information for the general manager
Qualifications
  • Applicants must have a high school diploma or GED
  • Experience with MS office and bookkeeping skills desired
  • Hospitality experience of at least 1 year is required for this role
  • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
  • Possess excellent management skills, communication skills, and multitasking skills
Compensation
$18 - $19 hourly
About La Quinta Inn & Suites Naples

With a stay at La Quinta Inn & Suites by Wyndham Naples Downtown, you'll be centrally located in Naples, steps from Fifth Avenue South and 11 minutes by foot from Tin City. This hotel is 1.7 mi (2.8 km) from Naples Beach and 2.1 mi (3.4 km) from Naples Pier.

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

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