Hotel Front Office Manager
Hyatt Centric SouthPark Charlotte
Charlotte, NC US
Posted ago
Hyatt Centric SouthPark Charlotte

Are you looking for a rewarding leadership opportunity and have previous experience as a hotel front desk supervisor or manager? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have hotel management skills and enjoy providing excellent customer service, apply today!

Responsibilities

  • Supporting, training, and supervising front office staff
  • Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience
  • Handling customer complaints and special requests
  • Scheduling staff shifts and managing other HR-related tasks
  • Maintaining an orderly appearance throughout the reception area
  • Monitoring stock and ordering office supplies, including stationery and information leaflets
  • Updating files and records
  • Enforcing all cash handling, checking, and credit procedures

Qualifications

  • College Degree preferred in Hotel Mgmt
  • Hyatt Experience Preferred
  • Great interpersonal and communication skills
  • Excellent problem-solving skills
  • Basic accounting skills
  • The ability to remain positive and focused in a fast-paced environment
  • Excellent time management skills
  • Excellent computer skills and the ability to learn new skills quickly
  • A professional appearance
  • Opera Experience Preferred
  • Flex schedule

Compensation
$40,500+
About Hyatt Centric SouthPark Charlotte

Hyatt Centric SouthPark Charlotte takes pride in being a fun environment to work in with a great management team and staff.


Health, dental, vision, and 401K plans are available.


*Staff meals are provided daily at no cost!*

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