Hotel Front Desk Supervisor
Best Western Harbour Pointe Lakefront
Saint-Ignace, MI US
Posted ago
Best Western Harbour Pointe Lakefront

Seasonal Hotel Front Desk Supervisor

We are searching for a seasonal, full-time hotel front desk agent to join our guest services team for the Summer 2022 season (April through the end of October), right outside of beautiful Mackinac Island!

Work with us from 3 PM - 11 PM and spend the rest of your time in hiking, biking, kayaking, and nature heaven. It's an outdoor lover's paradise! We will also provide affordable, dormitory-style housing for the right candidate. The right candidate should possess a genuine desire to assist guests in fulfilling the perfect Northern Michigan vacation!

You’ll welcome guests, manage accounts and answer inquiries to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive (and did we mention beautiful?) work environment, apply now!

Compensation: $15 per hour with performance bonus and mid-season raise

Responsibilities
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Communicate with housekeeping to make sure guest rooms are ready
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

  • Direct customer concerns to management for immediate resolution

Qualifications
  • High school diploma, GED, or equivalent
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • 1+ year of hotel industry experience or related job preferred

  • Previous experience or working knowledge of Microsoft Office and reservation management systems is a Plus
  • Well-versed in taking telephone calls and functioning in a fast-paced environment

Compensation
$15 per hour
About Best Western Harbour Pointe Lakefront

Best Western Harbour Pointe consistently ranks #1 on TripAdvisor, delivering the very best experiences while visiting the Straits of Mackinac. We have been providing memorable vacations for over 30 years, offering 150 rooms and suites in a multiple building, eleven-acre waterfront, resort-style hotel property. Guests enjoy indoor and outdoor heated pools, two hot tub spas, nightly bonfires with s'mores, and daily breakfast. We are located a few blocks from shopping, attractions, and the Mackinac Island ferry docks. We hope you will join our team and enjoy Michigan's, Crown Jewel.

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