Hotel Front Desk Supervisor
Blue - Inn on the Beach
Newbury, MA US
Posted ago
Blue - Inn on the Beach

We are seeking a Hotel Front Desk Supervisor at Blue-Inn on the Beach, located in Newbury, MA. This Supervisor will be responsible for addressing guest concerns in a timely and appropriate manner; creating a face and a connection between our guests and the Hotel. This position requires an individual to actively participate throughout the property on a daily basis. This role works as part of a team to deliver hospitable service that is attentive, friendly, efficient, and courteous while maximizing room revenue and occupancy. The Supervisor is primarily responsible for supervising their shift, staff training, supply ordering, deep cleaning, and maintenance projects. If you have 3 years of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Responsibilities

  • Directly oversee the Front Desk, Reservations and Housekeeping during their shift
  • Responsible for the direct supervision of the above departmental employees while working in conjunction with the General Manager to ensure resolution to any and all employee-related challenges or concerns across department lines while adhering to the property and Lark Hotels policies
  • Ensure the collection and accountability of all revenues that interact with the front desk
  • Maintains effective and efficient communication between the Front Desk and all other departments, and ensures all relevant personnel have knowledge of groups and events
  • Ensure Front Desk staff has working knowledge of constantly changing promotions, rates, room and property descriptions
  • Foster a positive and cooperative work environment between staff and management. Maintain effective and efficient communication across departments

Qualifications

  • Ability to remain calm, courteous, and professional with demanding guests and in difficult situations
  • Excellent written and verbal communication skills, conveying information and ideas clearly
  • Ability to work a varied schedule that is dictated by our guest demand and may include evenings, weekends, and holidays
  • 3 plus years of experience in the hotel division with increasing responsibilities

Compensation
$19 - $21 hourly
About Blue - Inn on the Beach

About as oceanfront as you can get, this unique boutique Newburyport MA hotel is set right on Plum Island beach. A stone’s throw from charming downtown Newburyport, Blue - Inn on the Beach offers a luxury vacation cottage experience with modern amenities right at the start of the sea.

Discover rooms, suites, and private cottages dressed in crisp summer whites with pops of our signature color. Spacious and restful, these Newburyport MA hotel accommodations feature plush beds and comfortable furnishings that beckon you to kick back and forget your responsibilities for a while. Breakfast baskets, a hot tub, and beach loungers will leave you feeling anything but blue.

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