Hotel Front Desk Supervisor
La Quinta Inn & Suites Naples
Naples, FL US
Posted ago
La Quinta Inn & Suites Naples
We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities
  • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
  • Handle the front desk budget and order office supplies as needed
  • Generate occupancy reports and compile financial information for the general manager
  • Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
  • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
Qualifications
  • 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
  • Prior hospitality experience of 1 year is required for this position
  • Bookkeeping skills and experience with MS Office a plus
  • Must possess a high school diploma or equivalent certification (GED)
  • Possess excellent management skills, communication skills, and multitasking skills
Compensation
$18 - $19 hourly
About La Quinta Inn & Suites Naples

With a stay at La Quinta Inn & Suites by Wyndham Naples Downtown, you'll be centrally located in Naples, steps from Fifth Avenue South and 11 minutes by foot from Tin City. This hotel is 1.7 mi (2.8 km) from Naples Beach and 2.1 mi (3.4 km) from Naples Pier.

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

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