Hotel Front Desk Supervisor
Quality Inn Fort Wayne
Fort Wayne, IN US
Posted ago
Quality Inn Fort Wayne
We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities
  • Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
  • Compile occupancy reports and financial information for the general manager
  • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
  • Hold responsibility for the front desk budget and order any necessary office supplies
  • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
Qualifications
  • High school diploma or equivalent certification required (GED)
  • Experience with MS office and bookkeeping skills desired
  • 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
  • Showcase exceptional multitasking, communication, and management skills
  • Hospitality experience of at least 1 year is required for this role
Compensation
$15 - $18 yearly
About Quality Inn Fort Wayne

We are a team of customer-focused, hospitality professionals that strive to provide a great experience for each guest that stays at our hotel! We work as a team to make this happen. We are looking for dedicated, hard-working, reliable, customer-oriented people to join our team.


Quality Inn Fort Wayne is located in the city of Fort Wayne, Indiana.

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