Hotel Front Desk Supervisor
Neema Hospitality
Chestertown, MD US
Posted ago
Neema Hospitality
We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!
Responsibilities
  • Gather financial information and generate occupancy reports for the general manager
  • Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
  • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
  • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
  • Make sure to adhere to the front desk budget and put in orders for office supplies as needed
Qualifications
  • Have superb communication skills, management skills, and multitasking skills
  • At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
  • Applicants must have a high school diploma or GED
  • Prior hospitality experience of 1 year is required for this position
  • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
Compensation
$14 - $16 hourly
About Neema Hospitality

Neema Hospitality has become a leader in the industry with a focus on serving our guests and building strong, loyal hotel management teams dedicated to continuous process improvements and the growth of the company.

With multiple Gold Award Winning Properties and an Inn of the Year through Choice Hotels, and multiple Quality Excellence and Torchbearer Awards through IHG, Neema Hospitality continues to show our dedication to excellence and continued focus on remaining a leader in hospitality services.

With over 30 years of experience, Neema Hospitality continues to grow, partner, and create long-standing, fruitful relationships by developing its leaders and employees and focusing on the needs of our guests.

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