Hotel Front Desk Supervisor
Tru by Hilton Austin Arboretum
Austin, TX US
Posted ago
Tru by Hilton Austin Arboretum
We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!
Responsibilities
  • Generate occupancy reports and compile financial information for the general manager
  • Make sure to adhere to the front desk budget and put in orders for office supplies as needed
  • Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
  • Lead operations at the front desk and make sure guests have an exceptional stay
  • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
Qualifications
  • 1 year of previous experience working in the hospitality industry
  • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
  • High school diploma or equivalent certification required (GED)
  • Have superb communication skills, management skills, and multitasking skills
  • Experience with MS office and bookkeeping skills desired
Compensation
$17 - $18 hourly
About Tru by Hilton Austin Arboretum

About Us

We are committed to maintaining strong brand partnerships, delivering exceptional service to our guests, and providing an environment where associates can excel.


Mission Statement

To create value for guests, associates, and investors through owning and operating premium branded hotels in the US.


Property Information:

Tru by Hilton Austin Arboretum

11603 Jollyville Road

Austin, TX 78759

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