Hotel Front Desk Receptionist
Best Western Plus Spokane North
Spokane, WA US
Posted ago
Best Western Plus Spokane North

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Shifts we are looking for are 7 AM-3 PM and 3 PM- 11 PM, weekends required.

Responsibilities
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Field customer complaints when necessary
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications
  • Well-versed in taking telephone calls and handling stressful situations
  • Must have graduated high school, received a GED or equivalent
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Working knowledge of Microsoft Office and reservation management systems
Compensation
$15.25 hourly
About Best Western Plus Spokane North

We are a beautiful 76 room hotel located in North Spokane just off of Newport Highway. Our top priority is to ensure we go above and beyond for all guests. Starting with a friendly and easy check in to our beautiful, clean rooms. Full time employees are able to enroll in Medical benefits, 401k with up to a 3% match. All employees earn paid vacation time and get to join a fun work environment with the possibility to grow!

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