Hotel Front Desk Receptionist
Wingate Inn - Shri Hotel Group
Southport, NC US
Posted ago
Wingate Inn - Shri Hotel Group
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Communicate with housekeeping to make sure guest rooms are ready
  • Field customer complaints when necessary
Qualifications
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • High school diploma, GED, or equivalent
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
Compensation
$10.50 - $13.50 hourly
About Wingate Inn - Shri Hotel Group

Apply at Wingate Inn Southport, located at 1511 N. Howe Street, Southport. Shri Hotel Group owns and operates multiple select service Franchise Hotels across North Carolina. We are immediately hiring all positions at many of our hotels across North Carolina.

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