Hotel Front Desk Receptionist
Shri Hotel Group - Select Service Hotel Portfolio
Smithfield, NC US
Posted ago
Shri Hotel Group - Select Service Hotel Portfolio
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Handle customer complaints as necessary
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications
  • Working knowledge of Microsoft Office and reservation management systems
  • 1+ year of hotel industry experience or related job preferred
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • High school graduate, GED recipient, or equivalent
  • Comfortable taking telephone calls and mitigating stressful situations
Compensation
$11 - $13 hourly
About Shri Hotel Group - Select Service Hotel Portfolio

This Job is at Fairfield Inn and Suites, Smithfield, NC. Shri Hotel Group is based in RTP (Research Triangle Park) Raleigh/Durham Area, and owns and operates select-service hotels in North Carolina. We are looking for talented and experienced hospitality professionals to join our team as we grow our portfolio of hotels in North Carolina. Excellent opportunity and tremendous growth opportunity to work with our company. Apply Today.

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