Hotel Front Desk Receptionist
Shri Hotel Group - Select Service Hotel Portfolio
Smithfield,
NC
US
Posted
ago
Shri Hotel Group - Select Service Hotel Portfolio
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
- Field customer complaints when necessary
- Connect with the housekeeping department to ensure guest accommodations are ready
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications
- Must have graduated high school, received a GED or equivalent
- Working knowledge of Microsoft Office and reservation management systems
- Well-versed in taking telephone calls and handling stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- 1+ year of hotel industry experience or related job preferred
Compensation
$11-$13 hourly
About Shri Hotel Group - Select Service Hotel Portfolio
This Job is at Fairfield Inn and Suites, Smithfield, NC. Shri Hotel Group is based in RTP (Research Triangle Park) Raleigh/Durham Area, and owns and operates select-service hotels in North Carolina. We are looking for talented and experienced hospitality professionals to join our team as we grow our portfolio of hotels in North Carolina. Excellent opportunity and tremendous growth opportunity to work with our company. Apply Today.
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