Hotel Front Desk Receptionist
Adelphi Hotel Partners
Saratoga Springs, NY US
Posted ago
Adelphi Hotel Partners

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys/room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Mitigate customer complaints as needed
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • High school diploma, GED, or equivalent
  • Comfortable taking telephone calls and mitigating stressful situations
  • 1+ year of hotel industry experience or related job preferred
  • Working knowledge of Microsoft Office and reservation management systems

  • 1-2 years of hotel receptionist experience

Compensation
$16 - $18 hourly
About Adelphi Hotel Partners

The Adelphi Hotel Partners is Saratoga Springs’ landmark boutique property which blends old-world grace and Victorian grandeur with exceptional service and style for today’s guests. It is a part of Adelphi Hospitality Group which manages luxury hotels, restaurants, and hospitality properties.

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