Hotel Front Desk Receptionist
Hotel La Rose
Santa Rosa, CA US
Posted ago
Hotel La Rose
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Mitigate customer complaints as needed
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • High school graduate, GED recipient, or equivalent
Compensation
$16.25 hourly
About Hotel La Rose

Great place to work with Hospitality Professionals and a small Family environment!

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