Hotel Front Desk Receptionist
SureStay Plus by Best Western
San Antonio, TX US
Posted ago
SureStay Plus by Best Western

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation: $12 hourly. After 30 days, a performance evaluation will be given and a wage increase will be given based on performance to $13.50 hourly.

Responsibilities
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Communicate with housekeeping to make sure guest rooms are ready
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Field customer complaints when necessary
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications
  • 1+ year of hotel industry experience or related job preferred
  • High school graduate, GED recipient, or equivalent
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Well-versed in taking telephone calls and handling stressful situations
  • Exhibits working knowledge of Microsoft Office and reservation management systems
Compensation
$12 hourly
About SureStay Plus by Best Western

We are a customer service-driven operations team that always strives to offer the best environment for our team and for our guests.


We are located at 6900 N Interstate 35 San Antonio, Texas 78218 United States

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