Hotel Front Desk Receptionist
Hampton Inn Raleigh/Cary
Raleigh, NC US
Posted ago
Hampton Inn Raleigh/Cary
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Handle customer complaints as necessary
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications
  • Working knowledge of Microsoft Office and reservation management systems
  • 1+ year of hotel industry experience or related job preferred
  • High school diploma, GED, or equivalent
  • Well-versed in taking telephone calls and handling stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
About Hampton Inn Raleigh/Cary

Our Hampton Inn Raleigh/Cary hotel is just off Highway 1, next to WakeMed Cary Hospital, and close to corporate offices. We're just 10 minutes from North Carolina State University and 15 minutes from downtown Raleigh. Find several restaurants within walking distance at the Waverly Place shopping center. 

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