Hotel Front Desk Receptionist
Comfort Inn & Suites Plano East
Plano, TX US
Posted ago
Comfort Inn & Suites Plano East
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Field customer complaints when necessary
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Well-versed in taking telephone calls and handling stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Compensation
$11 - $13 hourly
About Comfort Inn & Suites Plano East

The Comfort Inn & Suites Plano East philosophy about partnering with customers is rooted in our core values:

  • Can-Do Attitude
  • Always on Communication
  • All-In Teamwork and I can Action


We deliver our brand promise that Guest feel REFRESHED and READY to take on the day.

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