Hotel Front Desk Receptionist
Hyatt House Southside
Pittsburgh, PA US
Posted ago
Hyatt House Southside

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. As a front desk agent, you will be the first person that is wonderful guests will see and interact with. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every person. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Handle customer complaints as necessary
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • High school graduate, GED recipient, or equivalent
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Well-versed in taking telephone calls and handling stressful situations
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems

  • Driver's License strongly preferred
  • Hotels are open 24 hours a day, so open availability is required. Must be available to work days, evenings, weekends, and holidays

Compensation
Starting at $12/hour
About Hyatt House Southside

Located in the Hub of Southside Works, right across the street from the Cheesecake factory and local shops.

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