Hotel Front Desk Receptionist
La Quinta Inn by Wyndham Phoenix Thomas Road
Phoenix, AZ US
Posted ago
La Quinta Inn by Wyndham Phoenix Thomas Road
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Mitigate customer complaints as needed
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications
  • High school graduate, GED recipient, or equivalent
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • 1+ year of hotel industry experience or related job preferred
Compensation
$14 - $14.25 hourly
About La Quinta Inn by Wyndham Phoenix Thomas Road

Our La Quinta Inn by Wyndham hotel is located in Phoenix, AZ, and is managed by Five Rivers Management based in Utah.

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