Hotel Front Desk Receptionist
The Cliffside Inn
Newport, RI US
Posted ago
The Cliffside Inn
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Mitigate customer complaints as needed
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications
  • High school graduate, GED recipient, or equivalent
  • Working knowledge of Microsoft Office and reservation management systems
  • Comfortable taking telephone calls and mitigating stressful situations
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Compensation
$16 hourly
About The Cliffside Inn

Our Newport inn is a charming and luxurious updated Victorian mansion in the heart of the Newport, RI Historic District. With 16 rooms—each of which features a unique layout, design, and furnishings—and breathtaking views over Newport’s famed Cliff Walk, The Cliffside Inn is a striking and enchanting coastal Rhode Island escape just a short walk from Newport shopping and restaurants.

The historic building has been updated with eclectic, artistic details inspired by the life and work of noted 20th-century painter, Beatrice Turner, who made the mansion her summer home from 1907 to 1948. Impeccable hospitality, luxurious rooms, beautiful grounds, and stunning natural scenery make The Cliffside Inn the ultimate Newport escape.

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