Hotel Front Desk Receptionist
Hotel Lotus Merriam/Kansas City
Merriam, KS US
Posted ago
Hotel Lotus Merriam/Kansas City

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Sign-on bonus after 60 days $500 & another $500 after 90 days worked

Benefits include: Paid leave, Paid Vacation, Same day pay through TapCheck App, Health insurance provided by Avibra App, & Worldwide Hotel employee discount

Responsibilities
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Field customer complaints when necessary
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Communicate with housekeeping to make sure guest rooms are ready
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications
  • High school diploma, GED, or equivalent
  • Working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • 1+ year of hotel industry experience or related job preferred

  • Must be COVID vaccinated, and show proof of card.

Compensation
$13 - $15 hourly
About Hotel Lotus Merriam/Kansas City

Lotus Hospitality began as a small company with a single hotel and one man’s vision to create a luxury experience accessible to everyone. From humble beginnings, Lotus Hospitality has expanded to operate seven hotels in less than a decade. Mark learned through years of hard work and experience how to capitalize on opportunities and maximize the potential of underperforming projects. From the execution of the company’s first major project in Kansas City, Lotus Hospitality’s unique new properties and historic refurbishments have changed the landscape of the city and sparked growth throughout the downtown corridor. But we’re nowhere close to finished.

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