Hotel Front Desk Receptionist
LaQuinta Inn & Suites Lexington South
Lexington, KY US
Posted ago
LaQuinta Inn & Suites Lexington South
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Field customer complaints when necessary
  • Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Well-versed in taking telephone calls and handling stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • High school diploma, GED, or equivalent
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
Compensation
$12 hourly
About LaQuinta Inn & Suites Lexington South

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come. 

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