Hotel Front Desk Receptionist
Comfort Suites - Grandview MO
Kirksville, MO US
Posted ago
Comfort Suites - Grandview MO
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Field customer complaints when necessary
Qualifications
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • High school diploma, GED, or equivalent
  • Comfortable taking telephone calls and mitigating stressful situations
  • 1+ year of hotel industry experience or related job preferred
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
Compensation
$12 - $15 hourly
About Comfort Suites - Grandview MO

Comfort Suites - Grandview

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