Hotel Front Desk Receptionist
Embassy Suites by Hilton Indianapolis North
Indianapolis, IN US
Posted ago
Embassy Suites by Hilton Indianapolis North
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Handle customer complaints as necessary
Qualifications
  • High school graduate, GED recipient, or equivalent
  • Comfortable taking telephone calls and mitigating stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Compensation
$15.25 - $15.75 hourly
About Embassy Suites by Hilton Indianapolis North

At Embassy Suites by Hilton Indianapolis North we know it is the people that create the experience. So, we care about our people. As such, we believe in providing care to both our guests and associates. Enjoy an engaging work environment, and empowerment to be your best.


Benefits: Full-time, includes health, dental, and vision at some of the lowest rates in the country. As a company, Encore Enterprises pays half of your insurance benefits by providing a 50% contribution to full-time employees.


The hotel has many benefits as well - Hilton Hotel discounts (some hotel discounts as low as $39 a night!), Travel discounts, 50% off all food at any Hilton Hotel, monthly bonuses for great Service Scores, and more! We are a partially renovated hotel looking for great personalities to be the face of the relic Embassy Suites Indianapolis North.

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