Hotel Front Desk Receptionist
Holiday Inn Express & Suites
Hoffman Estates, IL US
Posted ago
Holiday Inn Express & Suites
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Handle customer complaints as necessary
  • Communicate with housekeeping to make sure guest rooms are ready
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications
  • 1+ year of hotel industry experience or related job preferred
  • Well-versed in taking telephone calls and handling stressful situations
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent
Compensation
$14 - $17 hourly
About Holiday Inn Express & Suites

Brand New Hotel in the Prairie Stone business park next door to the NOW Arena. We are looking for individuals who want long-term aspirations and want to grow within the firm.

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