Hotel Front Desk Attendant
Best Western Plus Chena River Lodge
Fairbanks, AK US
Posted ago
Best Western Plus Chena River Lodge
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Mitigate customer complaints as needed
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications
  • High school graduate, GED recipient, or equivalent
  • Comfortable taking telephone calls and mitigating stressful situations
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Compensation
$15 - $15.50 hourly
About Best Western Plus Chena River Lodge

This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks.

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