Hotel Front Desk Receptionist
Homewood Suites by Hilton Davidson
Davidson, NC US
Posted ago
Homewood Suites by Hilton Davidson

** Must be able to work a mixture of days and evenings shifts 7am - 3pm & 3pm - 11pm, open to weekends as well**

*Full-time and part-time shifts open*

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities
  • Handle customer complaints as necessary
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Communicate with housekeeping to make sure guest rooms are ready
Qualifications
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Comfortable taking telephone calls and mitigating stressful situations
  • High school diploma, GED, or equivalent
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills

  • Must be available Monday-Sunday and flexibility of working scheduled hours between 7am-12am

Compensation
$13 - $15 hourly
About Homewood Suites by Hilton Davidson

Homewood Suites by Hilton Davidson takes pride in being a fun environment to work in with a great management team and staff. We offer competitive salaries, medical benefits, paid time off, 401k, and travel discounts. We are fully committed to all team members and provide them with all the resources to make each person successful. 

Gratitude, Trust, Teamwork, Ownership Mentality, and Lifelong Learning are interwoven in everything we do. We hire talent throughout all levels of our organization that exemplifies these important attributes in order to provide a top-notch hospitality experience for our guests.

We are an equal opportunity employer and do not discriminate based on race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status. EOE m/f/d/v

Homewood Suites by Hilton Davidson is an amazing place to work! Come join our team!

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