Hotel Front Desk Receptionist
Holiday Inn Express Cocoa Beach
Cocoa Beach, FL US
Posted ago
Holiday Inn Express Cocoa Beach
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Field customer complaints when necessary
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

  • Must be able to work a flexible schedule including weekends, evenings and holidays
  • Have sound knowledge of the immediate area to assist guests in navigating to attractions, points of interest and general knowledge of the Space Coast

Qualifications
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Has experience answering telephone calls and troubleshooting stressful situations
  • High school diploma, GED, or equivalent
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • 1+ year of hotel industry experience or related job preferred
Compensation
$12.75 - $13 per hour
About Holiday Inn Express Cocoa Beach

Holiday Inn Express and Suites in Cocoa Beach, an IHG hotel is owned and operated by Sri Ganesh, LLC. Our property has been in business since 2000 and bolsters strong working bonds, friendly and a caring atmosphere. We invite you to come to join one of the most successful hotels in Cocoa Beach!

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