Hotel Front Desk Receptionist
Renissance Chicago O'Hare
Chicago, IL US
Posted ago
Renissance Chicago O'Hare
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Mitigate customer complaints as needed
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications
  • High school diploma, GED, or equivalent
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • 1+ year of hotel industry experience or related job preferred
  • Comfortable taking telephone calls and mitigating stressful situations
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
About Renissance Chicago O'Hare

A revitalizing stay awaits at Renaissance Chicago O'Hare Suites Hotel. We offer a complimentary shuttle to and from Chicago O'Hare International Airport (ORD) and an ideal location near the Rosemont Theatre, the Fashion Outlets of Chicago and the Donald E. Stephens Convention Center. In the morning, grab a Starbucks® coffee and pastry before heading out for a day of sightseeing or meetings. Keep up your workout routine at our 24-hour fitness center or in the indoor pool. Guests hosting conferences and weddings love our contemporary ballroom and meeting venues with high-tech amenities. Our hotel near Chicago Airport offers 362 spacious suites with separate living areas, room service and luxurious amenities. Renaissance Chicago O'Hare Suites Hotel warmly welcomes you to experience our extraordinary level of service

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