Hotel Front Desk Receptionist
Neema Hospitality
Chestertown, MD US
Posted ago
Neema Hospitality
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Field customer complaints when necessary
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • High school diploma, GED, or equivalent
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
Compensation
$12 - $13 hourly
About Neema Hospitality

Neema Hospitality has become a leader in the industry with a focus on serving our guests and building strong, loyal hotel management teams dedicated to continuous process improvements and the growth of the company.

With multiple Gold Award Winning Properties and an Inn of the Year through Choice Hotels, and multiple Quality Excellence and Torchbearer Awards through IHG, Neema Hospitality continues to show our dedication to excellence and continued focus on remaining a leader in hospitality services.

With over 30 years of experience, Neema Hospitality continues to grow, partner, and create long-standing, fruitful relationships by developing its leaders and employees and focusing on the needs of our guests.

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