Hotel Front Desk Receptionist
Hyatt Centric SouthPark Charlotte
Charlotte, NC US
Posted ago
Hyatt Centric SouthPark Charlotte

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Mitigate customer complaints as needed
Qualifications
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Must have graduated high school, received a GED or equivalent
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Working knowledge of Microsoft Office and reservation management systems
  • Has experience answering telephone calls and troubleshooting stressful situations
Compensation
$14 DOE
About Hyatt Centric SouthPark Charlotte

Hyatt Centric SouthPark Charlotte takes pride in being a fun environment to work in with a great management team and staff.


Health, dental, vision, and 401K plans are available.


*Staff meals are provided daily at no cost!*

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