Hotel Front Desk Receptionist
Whitehall
Camden, ME US
Posted ago
Whitehall

Lark Hotels is seeking a Guest Experience Associate at Whitehall, located in Camden, ME. Guest Experience Associates are responsible for the critical first impression our guests have of our properties. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and end in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. If you love interacting with people in a positive work environment, apply now!

Responsibilities
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Handle customer complaints as necessary
Qualifications
  • Well-versed in taking telephone calls and handling stressful situations
  • 1+ year of hotel industry experience or related job preferred
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • High school graduate, GED recipient, or equivalent
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems

  • Must be at least 18 years of age

Compensation
$18 hourly
About Whitehall

Come experience Midcoast Maine's finest jewel. Our acclaimed interior design embraces the history of this iconic property, unique among Camden Maine hotels, while bringing new focus on the natural beauty of where “the mountains meet the sea.” Explore the place where Edna St. Vincent Millay was discovered and Peyton Place was filmed. Our Midcoast Maine hotel shines as a historic icon with a beautiful new look!

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