Hotel Front Desk Receptionist
Quality Inn & Suites - Hwy 280
Birmingham, AL US
Posted ago
Quality Inn & Suites - Hwy 280
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Field customer complaints when necessary
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications
  • High school graduate, GED recipient, or equivalent
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • 1+ year of hotel industry experience or related job preferred
Compensation
$9 - $12 hourly
About Quality Inn & Suites - Hwy 280

Quality Inn & Suites Hwy - 280 is a newly renovated hotel located on the corridor of the often busy Highway 280. We have a great team always willing and able to help any guest and employees alike to meet our common goal of excellent customer service.

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