Hotel Front Desk Receptionist
Springhill Suites Austin NW
Austin, TX US
Posted ago
Springhill Suites Austin NW
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Mitigate customer complaints as needed
Qualifications
  • Must have graduated high school, received a GED or equivalent
  • 1+ year of hotel industry experience or related job preferred
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Well-versed in taking telephone calls and handling stressful situations
Compensation
$14 - $15 hourly
About Springhill Suites Austin NW

About Us

Lodgic Hospitality is committed to maintaining strong brand partnerships, delivering exceptional service to our guests, and providing an environment where associates can excel.


Mission Statement

To create value for guests, associates, and investors through owning and operating premium branded hotels in the US.


Property Information:

Springhill Suites Austin NW

13309 US Highway 183

Austin, TX 78750

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