Hotel Front Desk Receptionist
DoubleTree Suites by Hilton Hotel Atlanta- Galleria
Atlanta, GA US
Posted ago
DoubleTree Suites by Hilton Hotel Atlanta- Galleria
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
  • Mitigate customer complaints as needed
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications
  • High school diploma, GED, or equivalent
  • Working knowledge of Microsoft Office and reservation management systems
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Has experience answering telephone calls and troubleshooting stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Compensation
$15 hourly
About DoubleTree Suites by Hilton Hotel Atlanta- Galleria

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