• Complete additional bookkeeping, administrative, and accounting procedures as requested
• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
• Provide exceptional service to all hotel guests during their stay
• Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management

• Outstanding communication skills and excellent customer service skills are required
• Overnight shift; requires flexible hours
• Diploma or equivalent from high school is required; some college is desired
• Experience in the hospitality industry or guest services is preferred, but not required
• Must be computer proficient; experience with accounting or reservation software is a bonus

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