• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Complete additional bookkeeping, administrative, and accounting procedures as requested
• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
• Ensure all guests feel they are having an exceptional experience at the property

• Must be computer proficient; experience with accounting or reservation software is a bonus
• Outstanding communication skills and excellent customer service skills are required
• Diploma or equivalent from high school is required; some college is desired
• Overnight shift; requires flexible hours
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required

Hotel Cass - A Holiday Inn Express Chicago - Magnificent Mile provides a wonderful experience with unique accommodations. Amenities include plush bedding, oversize flat-screen TV, complimentary high-speed Internet (10MB) throughout the building, and complimentary Hot Fresh Express Start breakfast.

We would love to have you join our team!