Hotel Front Desk Manager
Sheraton Baltimore North
Towson, MD US
Posted ago
Sheraton Baltimore North

We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality management experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Responsibilities
  • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
  • Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
  • Handle the front desk budget and order office supplies as needed
  • Compile occupancy reports and financial information for the general manager
  • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
Qualifications
  • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
  • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
  • Showcase exceptional multitasking, communication, and management skills
  • Hospitality experience of at least 1 year is required for this role
  • High school diploma or equivalent certification required (GED)

  • Marriott experience

About Sheraton Baltimore North

Sheraton Baltimore North Hotel simplifies travel in Towson, MD. Located near Johns Hopkins University, and Downtown Baltimore, our hotel in Maryland is ready to maximize your time in Towson. We provide you with the space and amenities you need to relax. Take in natural sunlight at our hotel's indoor pool or maintain your workout routine at our newly renovated fitness center boasting Life Fitness cardio equipment and free weights. Enjoy local Towson flavors at Rain 903, featuring delicious meals and an alluring atmosphere. Brewing fresh Starbucks coffee, The Coffee Corner invites you to enjoy pastries, sandwiches, and salads on the go before your day in Maryland. Our hotel's versatile venues transform to fit your needs, featuring over 21,000 sq ft of event space, ready to accommodate events of different sizes.

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