Hotel Front Desk Manager
Mainstay Suites
Port Arthur,
TX
US
Posted
ago
Mainstay Suites
We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Responsibilities
- Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
- Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
- Handle the front desk budget and order office supplies as needed
- Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
- Generate occupancy reports and compile financial information for the general manager
Qualifications
- Have superb communication skills, management skills, and multitasking skills
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
- At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
- 1 year of previous experience working in the hospitality industry
- Must possess a high school diploma or equivalent certification (GED)
Compensation
$10 - $15 hourly
About Mainstay Suites
All-suite hotel makes it easy to feel at home. Each spacious room is fully equipped with a kitchenette, desk, hair dryer, iron, and ironing board
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