Hotel Front Desk Manager
Five Rivers Management
Brunswick, GA US
Posted ago
Five Rivers Management

We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through our doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

  • Generate occupancy reports and compile financial information for the general manager
  • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
  • Lead operations at the front desk and make sure guests have an exceptional stay
  • Hold responsibility for the front desk budget and order any necessary office supplies
  • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints

  • May serve as Manager-on-Duty in the absence of the General Manager
  • Assist with upkeep of cleanliness and organization of lobby and front desk area
  • Restock breakfast bar food, drink and supplies as needed
  • Assist in filing and following up on work order process needs  
  • Be available to work a flexible schedule to include days, evenings, Audit, weekends and weekdays
  • Cover shifts due to call-outs

  • 1 year of previous experience working in the hospitality industry
  • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
  • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
  • Have superb communication skills, management skills, and multitasking skills
  • Applicants must have a high school diploma or GED
$14 - $15 per hour
About Five Rivers Management

Our hotel is located in Midvale UT and run by Five Rivers Management.

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