Hotel Front Desk Manager
Ocean Point Inn
Boothbay Harbor, ME US
Posted ago
Ocean Point Inn

We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring that our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Responsibilities
  • Generate occupancy reports and compile financial information for the general manager
  • Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
  • Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
  • Hold responsibility for the front desk budget and order any necessary office supplies
  • Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
Qualifications
  • Possess excellent management skills, communication skills, and multitasking skills
  • Applicants must have a high school diploma or GED
  • Prior hospitality experience of 1 year is required for this position
  • Experience with MS office and bookkeeping skills desired
  • 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
Compensation
$20 hourly
About Ocean Point Inn

Now celebrating 124 years of operation, Ocean Point Inn is a family-friendly resort known for its great food, spectacular sunsets and exceptional hospitality. At Ocean Point Inn, we pamper our guests with old fashioned goodness at reasonable rates.

This year, the Inn made a significant number of changes to enhance our guest experience. From our new lobby filled with art and sculpture, to a new heated pool, a firepit oceanside, and a gift shop filled with specialty wines, unique gifts and Maine-made products.

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