Hotel Front Desk Clerk
Hilton Springfield
Springfield, VA US
Posted ago
Hilton Springfield

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Must be able to work a flexible schedule.

Responsibilities
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Field customer complaints when necessary
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications
  • High school graduate, GED recipient, or equivalent
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • 1+ year of hotel industry experience or related job preferred
About Hilton Springfield

We're off I-395/I-95, across the street from Springfield Town Center mall. Fort Belvoir military base is nine miles away and we're a half-hour drive from Washington DC. We offer a free shuttle to and from Franconia-Springfield Metro Station, less than two miles away. Enjoy our indoor pool, fitness center, and free parking. WiFi's on us.

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