Hotel Front Desk Clerk
Adelphi Hotel Partners
Saratoga Springs, NY US
Posted ago
Adelphi Hotel Partners
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Handle customer complaints as necessary
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • High school graduate, GED recipient, or equivalent
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Comfortable taking telephone calls and mitigating stressful situations
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

  • 1 + year Front Desk Experience

Compensation
$16 - $18 hourly
About Adelphi Hotel Partners

The Adelphi Hotel Partners is Saratoga Springs’ landmark boutique property which blends old-world grace and Victorian grandeur with exceptional service and style for today’s guests. It is a part of Adelphi Hospitality Group which manages luxury hotels, restaurants, and hospitality properties.

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