Hotel Front Desk Clerk
Homewood Suites Pittsburgh Downtown
Pittsburgh, PA US
Posted ago
Homewood Suites Pittsburgh Downtown
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Communicate with housekeeping to make sure guest rooms are ready
  • Mitigate customer complaints as needed
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications
  • 1+ year of hotel industry experience or related job preferred
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • High school graduate, GED recipient, or equivalent
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Compensation
$14 hourly
About Homewood Suites Pittsburgh Downtown

Located in the trendy Strip District neighborhood, our Homewood Suites Pittsburgh Downtown Hilton™ hotel is convenient for all major businesses and corporations. A variety of dining and entertainment options are easily accessible from our hotel, and Historic Strip District, which offers local flavors and crafts. The hotel is only two blocks from Senator John Heinz History Museum, three blocks from David L. Lawrence Convention Center, and close to PPG Paints Arena, Heinz Field, PNC Park, and Duquesne University.

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