Hotel Front Desk Clerk
Fairfield Inn & Suites
Newport, KY US
Posted ago
Fairfield Inn & Suites
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Handle customer complaints as necessary
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Qualifications
  • High school diploma, GED, or equivalent
  • Working knowledge of Microsoft Office and reservation management systems
  • Comfortable taking telephone calls and mitigating stressful situations
  • 1+ year of hotel industry experience or related job preferred
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Compensation
$11 - $12 hourly
About Fairfield Inn & Suites

Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come. 

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