Hotel Front Desk Clerk
La Quinta Inn & Suites Naples
Naples, FL US
Posted ago
La Quinta Inn & Suites Naples
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Mitigate customer complaints as needed
  • Communicate with housekeeping to make sure guest rooms are ready
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications
  • Working knowledge of Microsoft Office and reservation management systems
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Must have graduated high school, received a GED or equivalent
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Well-versed in taking telephone calls and handling stressful situations
Compensation
$13 - $14 hourly
About La Quinta Inn & Suites Naples

With a stay at La Quinta Inn & Suites by Wyndham Naples Downtown, you'll be centrally located in Naples, steps from Fifth Avenue South and 11 minutes by foot from Tin City. This hotel is 1.7 mi (2.8 km) from Naples Beach and 2.1 mi (3.4 km) from Naples Pier.

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

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