Hotel Front Desk Receptionist
La Quinta Inn & Suites Naples
Naples, FL US
Posted ago
La Quinta Inn & Suites Naples
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Field customer complaints when necessary
  • Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Must have graduated high school, received a GED or equivalent
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Compensation
$13 - $14 hourly
About La Quinta Inn & Suites Naples

La Quinta Inn & Suites by Wyndham Naples Downtown, you'll be centrally located in Naples, steps from Fifth Avenue South and 11 minutes by foot from Tin City. This hotel is 1.7 mi (2.8 km) from Naples Beach and 2.1 mi (3.4 km) from Naples Pier.

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. Free self-parking is available onsite.

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