We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Full Time, Part Time, Flexible
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Bookkeeping: keep accurate records of all hotel guest account information
- Connect with the housekeeping department to ensure guest accommodations are ready
- Field customer complaints when necessary
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- High school graduate, GED recipient, or equivalent
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Well-versed in taking telephone calls and handling stressful situations
- Hilton experience preferred
Next to I-2/Highway 83, we're less than 10 minutes from McAllen International Airport via free shuttle – also covering a one-mile radius. Our rooms are within three miles of La Plaza Mall, Quinta Mazatlan estate and gardens, and McAllen Convention Center. Enjoy our outdoor pool, fitness center, and free access to the local Gym.
