Hotel Front Desk Clerk
Holiday Inn Matteson
Matteson, IL US
Posted ago
Holiday Inn Matteson

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Mitigate customer complaints as needed
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Comfortable taking telephone calls and mitigating stressful situations
  • High school graduate, GED recipient, or equivalent
  • Exhibits working knowledge of Microsoft Office and reservation management systems
About Holiday Inn Matteson

We are a great company looking to add to our growing family.


Welcome to the Holiday Inn Chicago Matteson Conference Center located in Matteson, IL; a southwest suburb of Chicago and is in the heart of the four-way intersection of I-57 and Rte 30. We offer a convenient location with easy access to I-80, I-294, and I-90/94. Comfortable with a new contemporary look, the hotel offers 202 guestrooms. The Holiday Inn Chicago Matteson Conference Center provides you with a home away from home.

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